Returns & Exchanges
At Ecolino, we want you to love your sustainable home goods, which is why we offer a 30-day return window for items in their original condition. If your purchase doesn't perfectly suit your living space, our streamlined process ensures a quick and eco-friendly resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unused items back into their original sustainable packaging, ensuring all tags and protective inserts are securely included.
Affix Shipping Label
Print the prepaid carbon-neutral shipping label provided via email and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing